Part 1: Essential Fixes for Freezing, Won’t Start & Slow Performance
→ Read Part 2: WiFi, Audio, USB & Printer Problems
→ Read Part 3: System Crashes & Update Failures
This guide covers several common problems that can slow down or freeze a computer.
Before You Panic: Try These Essentials
Your computer froze. Won’t turn on. Running slow.
Before you:
- Call expensive tech support
- Factory reset everything
- Give up on your computer
Try these troubleshooting steps one at a time. Time and results vary by device and cause; stop if a step could affect data, security, or network access.
🚨 For other problems? See Part 2 (WiFi, printer, audio issues) or Part 3 (crashes, system failures) below.
Problem #1: Computer is Frozen (Nothing Responds)
Symptoms: Mouse won’t move, clicks do nothing, Ctrl+Alt+Delete doesn’t work
Fix: Force Restart
Only force a shutdown if the computer is completely unresponsive; unsaved work may be lost. Do not interrupt a visible Windows or firmware update. On a Mac, use the power-button procedure for your model.
After restarting, close apps you do not need and check whether the issue returns before changing system settings.
Problem #2: Computer Won’t Turn On
Symptoms: Black screen, no lights, no fan noise
Fix: Check Power & Connections
Laptop:
- Check that the charger and cable are undamaged and connected to a working outlet.
- Use the charger specified for your device; do not substitute an unverified charger.
- If the battery is swollen, unusually hot, or damaged, stop using the device and seek qualified help.
Desktop:
- Check if power cable is fully plugged into wall AND computer
- Flip the power switch on the back of the computer (easy to accidentally hit)
- Test outlet with another device
Mac: Follow Apple’s current startup and power guidance for your exact model. Button procedures vary by device.
Still nothing? Likely hardware issue. Time to call for help or visit a repair shop.
Problem #3: Computer is Really Slow
Symptoms: Takes forever to boot, programs lag, spinning wheel of death
Fix: The Slowness Checklist
Step 1: Restart
Step 2: Check Disk Space
- Windows: Open File Explorer → This PC → See how full your C: drive is
- Mac: Apple Menu → About This Mac → Storage
- Review the storage categories in Settings. Do not empty the Recycle Bin or move personal files without checking their contents and making a separate backup.
Step 3: Disable Startup Programs
Windows:
- Press Ctrl + Shift + Esc (opens Task Manager)
- Click Startup tab
- Disable only an app you recognize and do not need to start automatically. Leave security, backup, accessibility, and device-support utilities enabled unless their publisher advises otherwise.
Mac:
- System Preferences → Users & Groups → Login Items
- Select items you don’t need → Click – (minus button)
Step 4: Update Everything
- Windows: Settings → Windows Update → Check for updates
- Mac: System Preferences → Software Update
Step 5: Run Malware Scan
- Use Windows Security’s built-in scan options, or your organization’s approved security software. Keep real-time protection enabled.
Still slow? You might need more RAM, an SSD upgrade, or a deep clean. That’s when you call us.
Quick Wins Summary
| Problem | Quick Fix |
|---|---|
| Frozen screen | If completely unresponsive, force shutdown only as a last resort; unsaved work may be lost |
| Won’t turn on | Check power cable is plugged in, try different outlet |
| Slow startup | Review recognized startup apps; do not disable items you cannot identify |
| Disk full | Review storage categories and back up files before removing or moving anything |
| Still laggy | Restart, run malware scan, check for Windows updates |
When to Call for Help
If you’ve tried these and your computer:
- Still freezes after restart
- Won’t turn on at all
- Makes weird mechanical noises
- Shows hard drive errors
These can indicate a hardware issue; get a diagnosis before reinstalling the operating system or replacing components. Age alone does not identify the cause.
Advanced Fixes (Mentioned But Covered Elsewhere)
Other common issues? We’ve broken them into focused guides:
- WiFi dropping, no sound, printer won’t print? See Part 2
- Blue screens, system crashes, updates failing? See Part 3
- Want to speed up your PC permanently? See our PC Speedup Guide
Professional Support
If DIY troubleshooting stresses you out or you’re worried about breaking something, we’ve got you covered.
Ask AmanaTech whether support for your device, location, and issue is currently available. Before work begins, confirm the scope, price, appointment time, and any access required.
📧 [email protected]
💬 Contact AmanaTech for professional help
💻 View Support Pricing
Bookmark this page for next time your computer acts weird.
Need Help Faster?
If DIY fixes are not enough, review the Windows Fix Playbook ($15) or contact AmanaTech to ask about support availability. A message does not reserve an appointment.