AMANATECH - BEFORE CONTACTING SUPPORT CHECKLIST

Use this quick list before you message support. You do NOT need all items. Share what you can.

1) WHAT IS HAPPENING
- One short sentence about the problem (example: "Wi-Fi keeps disconnecting every 10 minutes").
- When it started (today, this week, after update, etc.).

2) YOUR DEVICE (IF KNOWN)
- Device type: Windows PC, Mac, phone/tablet, or router/network device.
- Internet type: Wi-Fi, ethernet, or mobile hotspot.

3) WHAT YOU ALREADY TRIED
- Restarted device (yes/no)
- Restarted router (yes/no)
- Checked cables/power (yes/no)
- Tried another app/site (yes/no)

4) USEFUL DETAILS
- Any exact error message text.
- A screenshot or photo (if possible).
- Whether problem happens all the time or only sometimes.

5) URGENCY AND TIMING
- Is this blocking work/school today? (yes/no)
- Best times for follow-up.

6) SAFETY FIRST
- Do not share passwords in your first message.
- If someone pressured you or asked for gift cards/crypto, mention that immediately.

WHAT TO SEND
You can send this short format:

- Problem:
- Device:
- When it started:
- Tried already:
- Error message (if any):
- Urgency:

Need beginner-safe guidance first?
- Start here: https://amanatech.us/start-here
- Contact: https://amanatech.us/contact
- FAQ: https://amanatech.us/faq